High standards, good, transparent communication between team members, excellent understanding of the issues, plus a can-do attitude. Part of the firm’s culture is an awareness of cost, and the farming out of work to the most reasonably-priced resource.
They take a sensible pragmatic approach to a contentious situation. Their legal analysis of the issue is good and they provide a number of options to me as the client as to how to move forward.
Every lawyer I have worked with has been friendly, approachable and willing to listen.