OFCOM finds premium rate telephony competition in breach.

June 3, 2019

Ofcom found a controlled premium rate telephony service competition in breach of Rule 9.27 of the Ofcom Broadcasting Code since the service was not sufficiently derived from the programmes it was being promoted from.

Business impact

Broadcasters who wish to promote products or services (including controlled premium rate telephony services) should be aware that, in order to do so from a programme or series of linked programmes, the material in question must be directly derived from those programmes.

Mere similarity, in terms of genre or themes, between a product or service and a programme is not in itself sufficient to establish that a product or service is directly derived from a programme.  Ofcom has stressed that, where a product or service is directly derived from more than one programme, a broadcaster would need to go further and be able to demonstrate that the material in question is directly derived to a “significant extent” from each of those programmes.


A competition broadcast on the general entertainment channel, True Entertainment, showed a brief clip of a Christmas film and included voice-over which stated: “This month on True Christmas we’re showing a collection of the best-loved films, as part of our Christmas romance season.  And to celebrate we’re giving you a chance to win a romantic break for two to see the Northern Lights in Norway.”  The prize included staying at a “snow hotel” and participating in activities such a “husky safari”, snowshoe walking and a Northern Lights tour.  The competition question asked: “Which British actor starred in the hit Christmas film ‘The Holiday’?”, and viewers were invited to participate by calling a controlled premium rate telephony service.

Under Rule 9.27 of the Ofcom Broadcasting Code, controlled premium rate telephony services “will normally be regarded as products or services, and must therefore not appear in programmes, except where: a) they enable viewers to participate directly in or otherwise contribute directly to the editorial content of the programme; or b) they fall within the meaning of programme-related material”.  Programme-related material consists of “products or services that are both directly derived from a programme and specifically intended to allow viewers to benefit fully from, or to interact with, that programme”.

The competition was intended to be broadcast alongside romantic Christmas films however, due to a scheduling error, the competition was actually broadcast alongside unrelated programming.  This error was ultimately insignificant since, following a complaint, Ofcom investigated and ruled that, even if the competition had been broadcast as intended, there was no clear link between the competition and any of the romantic Christmas films (other than to include a brief clip from one of the films).  Crucially, the fact that the prize was winter-themed was not sufficient to demonstrate that it was directly derived from the season of romantic Christmas films.


Broadcasters should take note that tenuous or broad links in theme or genre will not constitute a clear connection.  Further, Broadcasters should be alert to the fact the promoting products or services alongside multiple programmes is more difficult since the material must be derived from those programmes to a “significant extent”.

Adjudication on Competition, published in Issue 372 of the Broadcast and On Demand Bulletin (11 February 2019).

Astrid BulmerAstrid Bulmer
Astrid Bulmer
Astrid Bulmer

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